Claiming guidance
State Pension Claim Guidance
Claim routes and key contact numbers for UK and non-UK residents.
Claiming your State Pension
You will not receive your State Pension automatically. You need to make a claim. You can apply once you are within 4 months of your State Pension age.
Start with the official service: GOV.UK: Get your State Pension
If you were sent an invitation letter, keep your claim code ready. If you are within 3 months of State Pension age and do not have a code, GOV.UK explains how to request one.
If you live in the UK
Invitation letter: You should usually receive a letter with a claim code around 4 months before pension age.
Claim online: GOV.UK offers online, phone, and post claims. If you have your invitation code, the online form is usually the simplest route.
Claim by phone: The Pension Service (DWP).
Call: 0800 731 7898
Welsh language: 0800 731 7936
If you live elsewhere (Non-UK residents)
Do not wait for a code: Many people overseas do not receive an invitation letter. You do not need one to start your claim.
Local route: Official guidance may direct you to claim through the pension authority in your country of residence. In some cases this route can take longer.
Claim by phone: International Pension Centre (DWP).
Call: +44 191 218 7777
Official non-UK claim guidance: GOV.UK: Claim if you retire abroad.
Tip: Ask the agent for a callback to reduce international phone charges.
Planning ahead (more than 4 months away from SPA): Future Pension Centre (DWP).
Call: +44 191 218 3600
What to have ready
- Your National Insurance number
- Your bank or building society account details
- If you want payment to a non-UK account: the IBAN and BIC (SWIFT/BIC)
- Your marriage or civil partnership details (if relevant)
- Dates you lived or worked abroad, if relevant
- Any social security numbers used for overseas state pensions, if relevant
- Your invitation/claim code, if you have one
The 3-Month Deadline
If you are within 3 months of your State Pension age and have not yet made a claim or received an invitation letter, call the relevant number above as soon as possible. Waiting longer may lead to a delay in your payments.